At I called again and Todd said our pizzas were on their way. This went on till again when we finally got our pizzas and I had to ask if we had to pay because of their mistake. When they were finally delivered we got a song and dance about someone driving fast and water on the drivers engine. No coupons nor an apology were offered. We will not be ordering from Pizza Hut again, if this is not corrected.
Prepare to tack on an additional 20 mintues to your scheduled order.
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Yesterday I decided to have my food delivered, even worse idea. The delievery guy drops my wings on the ground and then proceeds to pick them up with my receipt. Where do you find these people? Never again will this company ever recieve a dime from me!
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Most are ONLY take out places now! Speaking to the premises next door several people have paid him in order for there car to be freed! I however did not pay and demanded him to take the clamp of my car. Of which he did! I am absolutely appalled at this behaviour The sign Displayed does not inform people correctly and is not a proper authority sign, and states no fine. This is a typical fraud perpetrated on consumers by Pizza Hut.
Violations like these abound. This is not the only abuse that I have witness when trying to purchase Pizza Hut products. Their franchises and its management leave a lot to be desired. And i am satisfied reading your article. However wanna commentary on few basic issues, The web site taste is ideal, the articles is in point of fact nice : D. Just right process, cheers.
Today i went with my wife to have a dinner in Fanshawe Branch London Ontario. Although this place is my favourite Resturant , I had a very bad customer service … the Employee Name claire , She has attitude.. I left the place angry without eating and my wife felt that she not happy at all …. At pm I placed an order online. Then I wanted dessert and decided to call into the Store and spoke to Alex the manager. I informed him that I had already placed an order online but I wanted to add the chocolate brownies to my order but wanted to use another card.
He said it was possible. We hung up.
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At pm I get a call from another employee who informs me that my card declined. I explained what happened and he could not do anything and the order was canceled. I called back and spoke Manager Alex who lied to me and told me I spoke to someone at a central call center when I called to add the chocolate brownies when I knew it was him I spoke to because I wrote his name down.
He did a fresh preauthorization for the entire amount and the card declined. After speaking to him as I was upset. He decided to send a Large Pepperoni Pizza with a two liter drink. When the driver got here he was so rude. He never said Good night, no greeting at all.
He handed me the drink as though he took this very personal himself. I had not even finished asking him when he turned his back and walked away with such a cruel look it intimidated me. My youngest niece was shocked at how the events unfolded. We always oder from PappaJohns, Chinese Food, etc. I decided to start ordering from Pizza Hut and this is what we got.
Something needs to be done about this. Even the pizza was flat.
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We made the best of it but I still have that in my mind. I ordered via online tonight. Granted, it is a huge night of football in my State, however, I placed the online order at p and was emailed stating the order would be ready for pick up at p. When I arrived, it was a long line in the pick up window, which was to be expected.
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After waiting in line approximately 10 mins, once I was at the window, the young lady mixed up my order initially, but apologized for that, cashed me out and them proceeded to ask me to pull up to the Carry-out wait parking spaces, note: this was approximately p. I pulled up, and waited in my vehicle for another 30 minutes, before I finally got out to go inside to check on my order.
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Once inside, it was 18 people standing in line. Many of them had been waiting over an hour for their orders, which had either been lost or not made. Others had just recently placed their order. The manager on duty seemed just as lethargic and confused as his staff in the back. He kept telling people it would be another 15 mins. I was told the same thing and it took another 45 minutes. Some demanded a refund. Others, like myself waited it out. The manager on duty finally left the cash register, never offering as much of a drink of water to the waiting customers.
Finally a young lady came up from from the back. I placed my order online at p. I walked out of Pizza Hut at p.
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I am frustrated at the lack of professionalism the manager showed and pretty much a lack of concern with the way the flow of business seemed to be going down in flames. What made me even more distraught, is the fact, others that had just placed their orders online, received their food before mine. I simply had 1 large pizza. I have been patronizing this establishment since I was a little girl and am now Worst experience Ever.
I do not understand how a Pizza Hut can not deliver in the same City they are located in when they have done so for the last 10 years. I live in The Colony and all of a sudden they have decide to cut off part of the city. I am not sure whose decision this was but it is crazy. I was told by the store that it was done in an attempt to cut down on delivery time. I live 10 min. Odd that other Pizza places still deliver. This was a bad decision by someone that does not care about customer service!!!!!!!
I was going to leave a comment and send a picture of how horrible our pizza was and how useless the customer service was and then I read all these reviews. Obviously it is not worth the time to leave a comment and the statement that Pizza Hut cares about customer opinions is false.
I imagine all the CEO s etc, would do something about all the negative reviews. Pizza Hut was terrible!!! Our pizza fell a part when I picked up a slice because it was raw in the middle!! It was dough!!